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How guru3d Handles Your Account and Data

This page sets out how we handle your account, your data and the local payment details you share with us — bKash, Nagad and Rocket transactions included — so you know where you stand before you deposit.

Account TermsData HandlingPayment RecordsAccess Rules
guru3d How guru3d Handles Your Account and Data
ACCOUNT SAFEGUARDS

How We Protect Your Account Data

Keeping your account data straight isn't a one-off task — it runs through login, deposits, and how long we keep your records. Here's the short version of what we do on each of those, and who to contact if any of it needs fixing on your side.

Login Security We ask for your registered mobile number and a one-time code sent to it before letting you into your account, so a stolen password alone won't open your wallet.
Cookie Use We use cookies to keep you logged in between visits and remember your language setting; you can clear them from your browser anytime without losing your account.
Record Retention We keep your deposit and withdrawal records for as long as we need them to resolve a dispute or meet a local reporting request, not indefinitely.
Requesting a Change If your registered details are wrong or you want a copy of what we hold, contact the Account & Policy Desk from your registered email and we'll action it.
CONTACT PATHS

Reach Us About This Policy

Got a question about how we handle your data or your account terms? Start with the channel that matches your issue — general policy questions, wallet verification concerns, or a request to see what we hold on your account. We tie responses to the email or mobile number you registered with, so contact us from that same detail for a quicker match.

Account & Policy Desk Write in about terms, data handling or your account record; we match your message to the email or mobile number tied to your account before we respond.
Wallet Verification Support Questions about how a bKash, Nagad or Rocket transaction was recorded on your account go here; have your transaction reference ready when you write in.
Data Access Requests Ask what personal or transaction data we hold against your account; we confirm your identity through your registered login before sharing anything back.

Legal Questions Players Ask Us

That depends on your local law and whether your region is listed as eligible for account access; we don't claim service everywhere, so check your local rules before opening an account.

We keep the transaction reference and amount tied to your account so we can trace a deposit or withdrawal if something doesn't match your wallet statement; we don't share this outside the payment chain.

Yes — contact us through the Account & Policy Desk using your registered email, and we'll confirm your identity before sharing your account and transaction record.

They can, and when they do we update this page directly rather than sending individual notices, so it's worth checking back before you deposit again.

Reach out to the Account & Policy Desk from the email or mobile number linked to your account, and we'll correct the record after verifying it's really you.

No — where a local rule differs from what we describe here, the local rule takes priority; this page explains how we operate, it isn't a substitute for legal advice.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.